We can change your delivery information as long as your order has not been dispatched. Just send us an email at [email protected] and we'll update your information.
Shipping
We use contract carriers who cannot guarantee a delivery time however you can put your chosen date in the Order Instructions/Comments section before you confirm your order and we’ll do our best to make sure it arrives that day. Unfortunately, we cannot guarantee a time that the box will arrive so please make sure that there is a safe place for the driver to drop the box. Before checkout, we will also need your permission to leave the box out the front of your house just in case no one is home. Please tick the "Authority to leave" box on the product page.
Our products will be dispatched within 24 hours of the order being placed, for orders placed on a weekend or public holiday we will dispatch the next business day. Please allow for the following additional transport times depending on your location.
The estimated transport times are as follows:
VIC: Metro: 1 Day, Rural: 2-3 Days
NSW: Metro: 2 Day, Rural: 3-4 Days
QLD: Metro: 3 Days, Rural: 4-6 Days
SA: Metro: 2 Day, Rural: 3-5 Days
WA: Metro: 5 Days, Rural: 7 Days
TAS: Metro: 3 Days, Rural: 5 Days
NT: Metro: 5 Days, Rural: 7 Days
ACT: Metro: 2 Day, Rural: 2-3 Days
Send us an email at [email protected] and provide us with your name and your order id. which can be found on the order confirmation email.
Nope! Break down the box and place it into your recycle bin.
Warranty
Our warranty applies to the original purchaser of the product and is from the date of purchase. Please retain your proof of purchase, as our limited warranties are not transferrable.
Aside from the SensoPlus promise and reassurance that you will be receiving a quality product at an extremely affordable price you can find comfort that you also have certain coverage under Australian Consumer Laws. If the mattress has any faults we will of course give you a full refund as per the ACCC consumer rights and guarantees.
No, we don't offer a mattress trial however we offer something better.
Here are the reasons why we don't offer a trial:
Mattress Questions & Care Guide
Either a thickness of 25cm or 30cm of memory foam goodness wrapped in a hypoallergenic cotton cover
Top Layer: Reflection Gel Memory Foam
Reflection Gel™ Foam is our slow recovery visco elastic foam and is infused with liquid GEL for extra cooling to provide a plush comfort layer in most bedding and seating applications. All Reflection Gel™ foam grades are GECA Certified and comply with their standards.
Middle Layer: MEMair Foam
MEMair™ foam provides pressure-relieving properties coupled with ultra-high breathability. MEMair™ foams are unique in their ability to aid in achieving the “Optimum Temperature” as you sleep. Its enhanced airflow combined with the high moisture wicking allows for the foam to breathe up to 8 times more than your conventional memory foam. All MEMair™ foam grades are GECA Certified and comply with their standards.
Base Layer: Vitality Foam
Vitality™ is our high-density foam range that provides lasting comfort and support in cushioning and mattresses. Vitality™ is also suited to high load-bearing applications.
Our mattress comes in traditional Australian sizing:
Single: 92cm (w) x 187cm (l) x 25cm (h)
Double: 137cm (w) x 187cm (l) x 25cm (h)
Queen: 153cm (w) x 203cm (l) x 25cm (h)
King: 183cm (w) x 203cm (l) x 25cm (h)
A quality sleep shouldn’t cost you the earth and with SensoPlus. There’s no pushy salesman or unnecessarily gigantic showrooms. We’ve included extra goodies like soft Reflection Gel and breathable MEMair Foam into the mattress without the additional charge.
If you usually sleep alone on one side of the bed or have a weight difference with your mattress partner, then we do recommend rotating the bed 180 degrees every 3-6 months.
Once you have unboxed the mattress, you can drift into a peaceful slumber straight away; just allow 3-5 days for it to take its true form. You will notice a slight odour to the mattress however this will disappear within a few days. Our foams are GECA Certified.
Bonus Tip: Open the mattress in a warm room to help it expand.
Memory foam is heat reactive which means the foam density changes as it heats up, therefore we don't recommend using an electric blanket with your mattress. However, memory foam does hold some heat which means that it may be warmer than other mattresses.
Like any mattress, our mattresses can always need a little love. A mattress protector is a great way to keep it free from stains and prevents exposure to dust mites, microbes and other allergens. Plus, it extends the life of your mattress!
Our Mattresses are designed to work with any firm, flat surface. It can be placed directly on the floor, a slatted bed frame or a spring box. If your bed base is not a standard Australian size, please view our mattress dimensions, a difference of 3cm will still fit it.
Any standard Australian-sized sheets will perfectly hug our mattresses.
All of the Slumba mattresses come in the same sized box however the bigger the mattress the more it weighs, we highly recommend getting a friend or neighbour to help you lift the box;
25cm
Single:
Size: 40cm x 40cm x 112cm
Weight: 22kg
King Single:
Size: 40cm x 40cm x 112cm
Weight: 22kg
Double:
Size: 40cm x 40cm x 143cm
Weight: 30kg
Queen:
Size: 40cm x 40cm x 160cm
Weight: 35kg
King:
Size: 40cm x 40cm x 190cm
Weight: 42kg
30cm
Queen:
Size: 40cm x 40cm x 160cm
Weight: 40kg
King:
Size: 40cm x 40cm x 190cm
Weight: 48kg