Terms of service
Throughout this site, the terms "we”, “us”, and “our” all refer to Slumba. The following terms determine your access and use of Slumba and its services. By using this website you automatically accept these conditions in their entirety. If you disagree with the terms in any way, you must cease use of this website immediately.
1. Acceptable use of online store
Your use of this website should not be conducted in ways that may cause damage or impairment to the website of its availability and accessibility.
You are prohibited from using the site, its content and services : (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the service or any related website, other websites, or the internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
2. Personal Information and Accounts
When creating an account with Slumba, the information you provide must be current, complete and truthful at all times. Failure to provide such information is a breach of the terms, and may result in the termination of your account.
You, the user are responsible for the safeguarding of your password and use of access to the store, whether your password is with us, or a third-party service. You are fully accountable for all activity conducted by you on the Slumba website and its services. Any breaches relating to your account or password, must be identified to Slumba immediately to prevent further breaches of security and unauthorised use.
We reserve the right to refuse any order. We may also refuse any order placed at any given time for reasons including but not limited to: product and service availability, errors in description and price, errors found in your order or other reasons. We may also, to our discretion, limit or cancel quantities per person, per household or per order. Such restrictions may also be comprised of orders placed under the same account holder, credit card or order(s) that have the same billing and/or shipping address.
In the event of the need to change an order, we will contact you via email or phone number provided at the time of order. As stated above under personal information and accounts, it is your responsibility to ensure your information is current and factual so we can contact you as needed.
*4 hour delivery available for mattress orders placed before 2pm, Mon-Fri to Melbourne, Sydney and Brisbane metro areas.
If a breach of terms is found, Slumba reserves the right to terminate purchases, without prior notice or liability. Slumba is not liable for any claims of damages by the user or any third-party resulting from the account suspension or termination.
If we have deemed your use of the services unacceptable, or we have suspected you have failed to comply with the terms and services (including acceptable use of our online store), we may terminate the agreement without notice. You will remain liable for any amounts due up to and including the date of termination.
If laws arise requiring Slumba to disclose notice of account suspension or termination, we may give prior notice by sending communications to the address provided (email or physical) that we have in our records.
5. Optional Tools and Links to Third-Party Sites
Some links and optional payment tools found on the Slumba Website may take you externally to services not owned by Slumba Pty Ltd. We do not control, or take any responsibility for information found on these services. We accept no liability arising from the services and your use of them. Any use by you is at your own discretion and you accept all risks involved.
6. Errors, Accuracy and Availability
Information found on the website is for general use only and should be used in conjunction with consulting primary, more accurate and timely sources of information.
While Slumba takes great care on providing you with up-to-date content, we are not responsible if information provided on the website has inaccuracies, is incomplete or unavailable. We cannot and do not guarantee completeness of information including: product images, pricing, services, product and other specifications found on the website and subsequent materials.
7. Intellectual Property
Slumba, unless stated otherwise, own all intellectual property rights on the website and other subsequent material (including packaging, illustrations, photography, design, video clips, social media imagery and written content, advertisements etc). You may view, download or use information from the website for personal use only and are subjected to the following restrictions for the banned use of a) Redistributing any material found on the website, b) Renting, sub-licensing or selling material, c) Showing of the website in a public forum, d) Modifying the website e) Reproducing, duplicating and copying content found on the website for other commercial purposes.
All information found on Slumba’s website and affiliated material is protected by Australian and international copyright laws. Any of Slumba’s trademarks may not be used in conjunction with any other service or product without written consent from Slumba Pty Ltd.
You agree to indemnify us and our successors and assigns (including: Slumba and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, employees) for all damages, expenses, and other liabilities including reasonable attorneys’ fees and expenses made by any third parties, relating to claims arising out of your breach of these terms and services. This indemnification goes beyond the expiration of you registration and applies to claims made before and after the registration period.
9. Limitation of liability
By using our services, you agree that Slumba shall not be liable for any damages as a result from your use. We do not guarantee, constitute or warrant that your use will be uninterrupted, timely, error-free, secure and is risk-free.
In no event shall Slumba be liable for any indirect, special, incidental, punitive or consequential personal damage (including loss of revenue and business, profits, privacy, data, replacement costs, use, goodwill or similar damages), however it arises, whether from your use of the services, breach of contract or tort (including negligence), even if advised previously of such damages.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
10. Governing Law
These Terms of Service are construed and governed in accordance with the laws of Victoria, Australia. Any disputes relating to the terms and conditions will be subject to the exclusive jurisdiction of the Victorian courts.
11. Changes to these terms and conditions
Modifications and reviews may be made to the Terms & Conditions at any given time. It is your responsibility to check the Terms & Conditions page periodically to ensure the information you have is current. Your continued use of the website assumes you are aware of, and agree with the Terms & Conditions at all times.
12. Contact information
Questions about the Terms of Service should be sent to firstname.lastname@example.org